Disclaimers

Legal Disclaimer: Client Responsibility for Monthly Recurring Billing at Hoop House

At Hoop House, we strive to provide exceptional services and transparent billing practices to our valued clients. As part of our commitment to maintaining a clear understanding between Hoop House and our clients, it is important to acknowledge and understand your responsibilities regarding monthly recurring billing. Please carefully review the following information:

1. Client Responsibility: By signing up for our services at Hoop House, you acknowledge and accept responsibility for monitoring your monthly recurring billing. It is your duty to review and verify the charges associated with your selected package or membership level on a regular basis.

2. Billing Statements: Hoop House will provide you with detailed billing statements reflecting the charges applicable to your chosen package or membership level. These statements will be sent to the email address you provide during the registration process. It is your responsibility to ensure the accuracy of your contact information and to review the billing statements promptly upon receipt.

3. Billing Errors or Discrepancies: In the event of any billing errors or discrepancies, it is your responsibility to notify Hoop House immediately. We encourage you to contact our customer support team as soon as possible, either by phone or email, to rectify the issue. Hoop House will promptly investigate the matter and work towards a resolution in good faith.

4. Changes to Billing Information: If there are any changes to your billing information, such as updated credit card details or a change in payment method, it is your responsibility to promptly inform Hoop House. Failure to provide accurate and up-to-date billing information may result in interruption of services or delays in processing payments.

5. Cancellation and Termination: Should you decide to cancel your membership or package, please review our cancellation policy outlined in the terms and conditions provided at the time of registration. It is essential to follow the specified cancellation procedures to ensure the cessation of recurring billing. Failure to adhere to the cancellation process may result in continued charges.

6. Legal Compliance: By agreeing to these terms, you confirm that you are of legal age to enter into contractual agreements and that you possess the authority to authorize charges to the payment method provided. You also acknowledge that any fraudulent activity or misuse of payment information will be subject to legal action.

Please note that this legal disclaimer is provided as general information and does not supersede or replace the terms and conditions agreed upon at the time of registration. It is your responsibility to review and understand the complete terms and conditions governing your relationship with Hoop House.

Refund Policy: Credit for Future Services at Hoop House

1. No Cash Refunds: Please note that Hoop House does not offer cash refunds for services rendered or monthly recurring billing. We understand that circumstances may change, and you may need to make adjustments to your membership or package. However, we are unable to provide cash refunds for any payments made.

2. Credit for Future Services: In the event of a cancellation or termination of your membership or package, a credit will be issued for the remaining balance of your current billing cycle. This credit will be applied towards future services at Hoop House, equivalent to the value of one month of your specified package.

3. Credit Transferability: The credit issued for future services is non-transferable and can only be utilized by the account holder associated with the original billing. It cannot be transferred to another person or account.

4. Credit Expiration: The credited amount must be utilized within twelve (12) months from the date of cancellation or termination. After this period, any remaining credit will expire and become null and void.

5. Cancellation Process: To initiate the cancellation process and request the credit for future services, please follow the procedures outlined in our cancellation policy, as stated in the terms and conditions provided at the time of registration. It is important to adhere to the specified guidelines to ensure the proper handling of your request and the application of the credit.

6. Exceptional Circumstances: Hoop House understands that exceptional circumstances may arise, and we are committed to working with our clients on a case-by-case basis. If you believe your situation warrants special consideration regarding refunds or credits, please contact our customer support team to discuss your circumstances further.

Please note that this refund policy is provided as general information and does not supersede or replace the terms and conditions agreed upon at the time of registration. It is your responsibility to review and understand the complete terms and conditions governing your relationship with Hoop House.

By continuing to utilize our services at Hoop House, you affirm that you have read, understood, and agreed to the refund policy outlined in this document. If you have any questions or concerns regarding our refund policy or the application of credits, we encourage you to contact our customer support team for further clarification.

Thank you for choosing Hoop House. We look forward to helping you achieve your basketball goals!

* All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.